Shipping policy

Delivery Areas We currently deliver across Lebanon.

Processing Time Orders are processed within 1–2 business days. Orders placed on Sundays or public holidays are processed on the next business day.

Delivery Timeframe Standard delivery takes 1–3 business days depending on your location.

Shipping Fees Shipping fees are calculated at checkout based on your delivery address.

Cash on Delivery (COD) We offer Cash on Delivery as a payment option. Orders placed via our website are considered confirmed upon submission.

Order Notifications You will receive an order confirmation and status updates by email at every stage — from order placement through to delivery.

Delays Fawwela is not responsible for delays caused by courier partners, weather conditions, or circumstances beyond our control. You will be notified by email if any delay is anticipated.

Order Tracking Once your order is dispatched, tracking details will be sent to you by email.